UX Work in Academic Libraries

Update, November 5, 2019: I am no longer recruiting participants for this project. Thanks to everyone who spoke to me!

I am embarking on a research project to explore how the structures and supports for UX work in academic libraries affect that work and the people who do it. If you work on UX in an academic library, I’d like to talk with you! It doesn’t matter how long you’ve been doing UX, whether it’s a formal part of your job, or what kind of library worker you are (full-time or part-time, permanent or temporary, whatever your education or certification or title or other categorization). All that matters is that you do UX-type-things and that you do them in and for an academic library.

How can you help?
That’s a great question. There will be two parts to your participation. One is a short questionnaire and the other is an interview.

I’ll send the questionnaire to you by email and you can reply with your answers. There are only 8 questions so it shouldn’t take too much of your time and you’ll have 2 weeks to respond. It’s mostly about the context of the library you work in so that we can spend most of the interview time talking about you and your work.

The interview will take place over VoIP (Skype or Google Hangouts) or possibly over the phone if you’re in Canada and will take around 60 minutes. It might be shorter but I’ll make sure we don’t go over. The interview will focus on the UX work that you do, the kinds of supports or other things that have a positive impact on your work (and on you!), and what else might help you do the kind of UX work you want to do. If you would like, I can send you the questions ahead of time. You definitely do not have to do any prep before the interview! But if you’re the kind of person who likes to be able to think a bit before you answer, I am very happy to provide the questions ahead of time.

You also don’t have to answer all the questions (on the questionnaire or in the interview) if you don’t want to. You can just answer what you like. You are also free to withdraw completely from the study whenever you want, including up to 14 days after we finish our interview. I’ll delete all of your information.

I will be making an audio recording of the interview (because I want to be able to concentrate on listening to you, rather than taking notes). I’ll send you a consent form that explains how the recording will be stored (on a password-protected or encrypted device) and when it will be deleted (one year after the completion of the study). I’m doing this project on my own, so no one else will hear the recording or have access to my raw notes.

When is all this happening?
I hope to start interviews in July, but I’m not on a tight schedule so can easily continue into the fall. I don’t have a specific number of participants in mind; I’d like to keep talking to people until I stop hearing new things. So that could take a while 🙂 When I feel like I have enough data, I’ll add a notice to this page to say that recruitment is over.

Is there anything else you should know?
The ethics protocol for this project was reviewed by the Carleton University Research Ethics Board, which provided clearance to carry out the research (project #110886). Should you have questions or concerns related to your involvement in this research, please contact Dr. Bernadette Campbell, Chair, Carleton University Research Ethics Board-A (by phone at 613-520-2600 ext. 2517 or via email at ethics@carleton.ca).

If you’re interested in participating or have any questions, please get in touch with me by email (shelley.gullikson@carleton.ca). I’ll send you the consent form and the questionnaire and we can set up a time for the interview.